NEW YORK – Upstart online retailers Temu.com and Shein are drawing millions of window shoppers to their websites this holiday season, but they lag market leader Amazon .com far where it counts – turning those visits into actual sales.
Nine out of 10 visitors to their websites were window shoppers, not buyers, according to Similarweb, a website data tracking firm.
Singapore-based Shein in 2023 added kitchen mixers at US$100 (S$134), US$10 bathroom holiday decorations and US$6 headphones alongside clothing such as US$13 dresses and US$16 jeans.
PDD Group’s Temu sells US$9 dresses and US$12 women’s shoes.
Shein’s website drew 28.6 million unique monthly visitors in October, up 7.25 per cent from a year earlier, according to Similarweb. But visits to Shein’s website that resulted in actual transactions declined to 4.1 per cent from 4.6 per cent a year earlier.
Amazon trounced both online retailers with 56 per cent of its 268 million unique monthly visits in October resulting in purchases, its data shows.
Temu, which launched in the United States in September 2022, is offering deals for cheap goods for the holiday shopping season. It had 42 million unique monthly visitors in October 2023, more than four times the amount a year earlier. Only 4.5 per cent of those resulted in actual transactions.
The additional eyeballs on the retail websites are thanks to aggressive marketing. Shein is ramping up holiday marketing in the US and Europe as it extends its reach and products on its platform. The company’s valuation rose to US$90 billion after it acquired Britain-based online retailer Missguided in October.
In Europe, the Temu app overtook eBay in October, hitting 51 million monthly active users across Android and Apple devices, according to data.ai.
The Shein app had 64 million monthly active users, a two-thirds increase from a year ago.
Shein increased its ad spend by 60 per cent in the first two weeks of November compared with the same period a year earlier, according to data from marketing intelligence firm SensorTower.
Its rival, Temu, doubled its ad spend within the same timeframe, the data showed.
SensorTower does not provide dollar amounts for ad spend.
In New York’s Times Square, Shein in November launched a pop-up shop in the Forever 21 store, highlighting home goods and apparel along with its first Times Square billboard.
Shein has been able to trump fast-fashion incumbents Inditex’s Zara and H&M, with revenues reaching US$24 billion in the first three quarters of 2023, according to reports. But the fast-fashion giant continues to face more challenging competition from other online marketplaces such as Temu and Amazon.
Ms Melissa Minkow, director of retail strategy at information technology firm CI&T, said that online shoppers have an “inherent comfort level” with Amazon’s expansive product categories, shipping speeds and return policies compared with Shein and Temu.
At Amazon, which hosted a two-day Prime event in October, purchasing visits and unique visitors in the US both increased in October compared with a year earlier, according to Similarweb.
Amazon cut its spending on advertising for the holidays in early November compared with a year ago, but saw more user engagement than it did in 2022, according to SensorTower.
Mr Peter Pernot-Day, head of corporate strategy at Shein, said Shein has advised its marketplace sellers “to optimise their product listings” by “providing competitive pricing and keeping inventory up to date”. REUTERS